Customer Service

At sweare.com you can pay which ever way suits you best. Either way, it’s secure!

  • Credit or debit card. VISA and MasterCard.
  • Direct through your bank. Swedbank.
  • PayPal.

We ship to countries listed below. Delivery time is 2-6 business days. We reserve ourselves for products to be sold out.

Within Sweden free shipping on all orders over 1000kr. For orders under 1000kr a shipping fee of 59SEK is added.

Shipping to Norway 59NOK. Any customs and import costs are paid by the customer. VAT is deducted when ordering in the webshop.

Shipping to other countries 6 €.

  • Sweden
  • Norway (Not Svalbard)
  • Finland (Not Åland)
  • Denmark (Not Greenland, Faroe Islands)
  • Netherlands (Not Aruba, Bonaire, Curacao, Saba, Sint Maarten, Sint Eustatius)
  • Germany
  • Belgium
  • Luxembourg
  • Spain
  • Great Britain
  • Slovakia
  • Slovenia
  • Poland
  • Czechia
  • Austria
  • France
  • Bulgaria
  • Hungary
  • Ireland
  • Croatia
  • Portugal
  • Romania

Are you not completely satisfied with your purchase, maybe you ordered the wrong size or color? No worries! You can easily exchange. If you are interested in another product you simply return the products and place a new order. Exchanges can only be done to a different size or color of the same product. We offer returns and exchanges within 14 days. The only requirement is that the item has not been worn, washed and that all the original tags remain intact.

RETURNS WITHIN SWEDEN

Within Sweden we offer free returns, follow these steps for your return to be as easy and convenient as possible:

  • Pack all the items you want to return in the same parcel you received them in.
  • Fill out the return form and place it in the parcel.
  • Enclose the parcel with the unused tape strip to reclose the bag.
  • Attach the prepaid return label to the outside of the parcel.
  • Bring the parcel to your nearest collection point.

RETURNS INTERNATIONAL

For international return, fill in the return form and pack it with the products in the undamaged original packaging or in other similar package. Returns outside Sweden are handled and paid by the customer and shall be made within 14 days from receiving the delivery.

Send the package to:
SWEARE AB
Hårbörsta 660A
83797 Åre
SWEDEN

EXCHANGE OR REFUNDS

As soon as we receive the parcel, we’ll arrange for your exchange or refund. We will notify you by email when we’ve managed your return. If you have any questions regarding a return, contact us at service@sweare.com

We have high requirements for the quality of our materials and manufacturing and strive to produce clothes that will make you satisfied and will last for a long time. If there are defects in the goods you have purchased and want to make a warranty claim for material or manufacturing faults, please contact your retailer who will help you with an assessment and how to handle it. If you bought the product from our web-shop you can get in touch with us directly.

Before you return a product to us, please send us an email at services@sweare.com. Please write a full description of the problem, together with full address and proof of purchase. Please note that the products need to be clean when you mail it to us.

After we receive the product, we will examine if it is a material or manufacturing fault, or normal wear and tear.

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